Who we are

Hammersbach Consulting Ltd (HCL) is an independent claims management consultancy providing advice and support on claims cost control and process improvement. We believe that, not only is the claims service the most critical part of the insurance policy, but how it is delivered is also an invaluable tool for growing any business and managing cost. Using our Associate business model we work with our clients to bring together the best resources, thereby ensuring that they benefit from a market leading claims service and enabling them to deliver excellent client service and profitable growth.

Review of ‘in house’ claims operations | Hammersbach Consulting

HCL offers tailormade solutions for:

Brokers
Intermediaries
Captives
Claims Service Providers
Conventionally and non-conventionally insured corporate policyholders

HCL is an independent consultancy, without affiliations to brokers, insurers or claims service providers. We add value to our clients by providing a truly impartial service and access to a wide range of resources.

Whether it is a bespoke consulting project or a longer term engagement, HCL delivers tailored solutions to your organisations, helping you to ensure that your claims service maximises opportunities and adds value for you and your clients.

SOLUTIONS

HCL offers tailormade solutions for Brokers, Intermediaries, Captives and Claims Service Providers, as well as conventionally and non-conventionally insured corporate policyholders.

Alternative Dispute Resolution

HCL facilitate access to accredited mediators who can help you find alternatives ways to settle your dispute.

Claims Handling Review

Our claims handling review conducts a ground up assessment of your current claims handling service.

Data Analytics

We can work with you to extract the maximum benefit from your or your client’s data to identify trends and emerging risks.

Financial Audits

We can work with you to fully understand and manage the cost of claims settlements in your business and work with you to drive these costs down.

Loss Scenario Testing

Loss Scenario testing provides a review of internal and external processes dealing with specific and potentially complex losses.

Major Incident Protocols

Our Major Incident Protocols define roles, responsibilities and timelines for dealing with the insurance aspect following a significant incident.

Process Audits

We provide an independent targeted audit of claims files and process, focusing on adherence to SLAs, KPIs, efficacy and cost of claims handling.

Rehabilitation

We will work with you on intervention and support you in selecting a provider who can help reduce claims costs and provide third party claimant or employees with early access to medical support.

Review of ‘in house’ claims operations

Our review conducts a ground up assessment of your current claims handling service.

Training

Colleague and organisational development go hand in hand with process improvement. We offer tailored training programmes as well as turnkey solutions to help you develop your business and improve processes.

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HOW CAN WE HELP YOU?

Whether you are looking for an independent review of the claims service you currently provide or receive, or if you are looking to enhance the service you currently provide to your clients , or if you want to widen your access to available expertise, Hammersbach Consulting can support your business by providing claims solutions designed to meet your business needs. Our experience and network enables clients to source resources and solutions regardless of size or complexity and can provide the ability to add value and generate revenue whilst continuing to put the client at the centre of everything they do.

We do not provide ‘off the shelf’ packages and pride ourselves in ensuring that we take the time to understand your business before we deliver the solutions you need. Our approach is collaborative and complementary, we understand that you know your business better than we do and because of this we ensure that we work with you and your stakeholders to get the maximum engagement.

CONTACT US

Hammersbach Consulting Ltd.